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Frequently Asked Questions

About Designer Diamonds India

  • Who are we? What makes Designer Diamonds India different?
  • Where is Designer Diamonds India located?
  • Where is your jewellery made?
  • Does Designer Diamonds India have a catalog?
  • Do you offer any additional discounts?
  • Do you sell gift cards or gift certificates?
  • I can’t find the piece I wanted on the site anymore. Can I still order it?


  • How much does it cost me to have a Designer Diamonds India product delivered to my home?
  • What is the estimated delivery time?
  • How will the delivery be done?
  • How safe is my product?
  • Does Designer Diamonds India deliver internationally?
  • Can I change my shipping address after I have place an order?
  • Customer Delight
  • Do you ship to my location(Pincode)?
  • Is Cash on Delivery(COD) available for my location(Pincode)?

Returns and Exchanges

  • What is your Money Back Policy?
  • Will you withhold some shipping charges when I return the product within 30 days?
  • Will I have to pay for shipping the product back to you?
  • How do I return the product to Designer Diamonds India within 30days?
  • What is your Exchange & Buy-back Policy?


  • Can I commission a custom design?
  • Can I get the jewellery in a different gemstone or metal not offered on Designer Diamonds India?
  • Do pendants come with the chain?
  • Can I order a ring in a size that isn’t offered on the site?
  • What if I don’t know the ring size?
  • Do you carry a specific style/gem?
  • Does Designer Diamonds India sell Conflict Free diamonds?
  • What will my packing be like?
  • Is my jewellery authentic and certified?
  • I lost my jewellery certificate, can I get a duplicate?
  • Can I re-size my Ring?
  • Are your prices lower than a local jewellery store?


  • Wide Range
  • No Middle Men
  • Certified Solitaires
  • Transparency
  • Conflict Free Diamonds that are Responsibly Sourced
  • Low Inventory Costs
  • What is your return policy for solitaires?
  • How do I return it?

Making an online purchase

  • How should I place an order online?
  • Can I order by phone?
  • Will I get an order confirmation?
  • How to Cancel an Order?
  • How do I track my order after it has been shipped?


  • How do I make a payment for a Designer Diamonds India purchase?
  • Are there any hidden costs?
  • Are prices on Designer Diamonds subject to change?
  • How do I pay using a Credit/Debit card and is it safe?
  • How long will it take to get refunds, if any?

After Purchase Questions

  • Do you match prices if an item I purchased goes down in price later?
  • What happens if the ring I bought doesn’t fit?
  • What if there is a problem with my purchase?
  • Can I take a ring to my local jeweler to have it resized?


  • 30 day money back policy*
  • 100% Refund
  • Free returns
  • Lifetime Exchange & Buy-Back Policy
  • Lifetime Exchange
  • Lifetime Buy-Back
  • Solitaire Exchange and Buy back Policy
  • Free Shipping
  • Transit Insurance
  • Customer Delight

Gift card

  • What are terms and conditions of Designer Diamonds India Gift Card programme?

Try at Home

  • How many designs can I try at home?
  • How to add the designs to try at home appointment?
  • Can I schedule the trial at my office?
  • Is the home trial free?
  • Am I expected to buy after trying the jewellery?